All prices quoted are in Australian Dollars and are exclusive of gst, freight, or any overseas duties and levies.
Company policy dictates that the first two orders are on pro forma basis, after which a credit application will be forwarded to you for processing.
All international orders are pro-forma basis only.
Payment for pro forma invoices may be made via credit card ( Mastercard / Visa ), cheque or direct bank deposit. We endevour to process all orders as quickly as possible. We hold limited stock of most items. Should an item be temporarily unavailable, that item will be placed on backorder and will be despatched to you as soon as it is available. All backorders will be processed unless instructed otherwise.
Once your order is packed and ready for despatch, you will be invoiced by our sales office, via email or fax. Full details of payment options will be clearly stated with an accompanying covering letter. Your order will be despatched upon receipt of cleared funds.
Unless otherwise arranged, all deliveries are by Registered / Express Post / EMS (International Deliveries) and are charged according to postal rates. The actual arrival date of your order at your address is subject to Australia Post's standard parcel service commitment. Any delivery delays are outside the reasonable control of us. If your parcel cannot be delivered for some reason, Australia Post will leave a calling card and you will be able to pick up your parcel at your convenience from your local designated post office.
For all International Orders, a Tracking Number will be provided to enable you to track the whereabouts of your parcel(s) at any given time.
All orders are carefully wrapped and packaged by our trained staff to avoid breakages. If in any case, an item is faulty, a claim must be made in writing via fax or email within 7 days of receipt of goods. You, the purchaser may be asked to return the goods and faulty goods may only be returned upon authorization by our office. Any faulty goods will be replaced at our expense or a credit provided.