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WHOLESALE ORDERS

We require a minimum opening order of $250 (ex gst)

PRICES

All prices quoted are in Australian Dollars and are exclusive of gst, freight, or any overseas duties and levies.

PAYMENT

Once your order is packed and ready for despatch, you will be invoiced by our sales office, via email or fax. Full details of payment options will be stated with an accompanying covering letter. Your order will be despatched upon receipt of cleared funds.

Payment for pro forma invoices may be made via credit card ( Mastercard / Visa ), cheque or direct bank deposit. We endevour to process all orders as quickly as possible. We hold limited stock of most items. Should an item be temporarily unavailable, that item will be placed on backorder and will be despatched to you as soon as it is available. All backorders will be processed unless instructed otherwise.

All international orders are pro-forma basis only.

SHIPPING/DELIVERY INFORMATION

Unless otherwise arranged, all deliveries are by Registered / Express Post / EMS (International Deliveries) and are charged according to postal rates. The actual arrival date of your order at your address is subject to Australia Post’s standard parcel service commitment. Any delivery delays are outside our reasonable control. If your parcel cannot be delivered for some reason, Australia Post will leave a calling card for you to collect your parcel at your convenience from your local designated post office.

For all International Orders, a Tracking Number will be provided.

DAMAGES

All orders are carefully wrapped and packaged by our trained staff to avoid breakages. If in any case, an item is faulty, a claim must be made in writing via fax or email within 7 days of receipt of goods. You may be asked to return faulty goods upon authorization by our office. Faulty goods will be replaced at our expense or a credit provided.